It Is Going From Bad To Worse - Now The NEHRS / PCEHR Is Broken Totally.

I tried to log in to my record a few minutes ago. Here is what happened. Tried 3 times and just no go!
Just to be clear - this all happened after I had been passed from www.australia.gov.au to the front screen of the NEHRS - which you click on to access your record. What you see here is what I saw after I asked to access my record.

This is really pretty sad!
-----

500: ??title.unexpectedError??

??message.ifProblemsContinueContactSupportWithReference??

A3RR-CPO

2:50 PM Sunday 12-Aug-2012

Version: 7.2.3-27387
-----

500: ??title.unexpectedError??

??message.ifProblemsContinueContactSupportWithReference??

8WQX-CPO

2:51 PM Sunday 12-Aug-2012

Version: 7.2.3-27387
-----

500: ??title.unexpectedError??

??message.ifProblemsContinueContactSupportWithReference??

WGYV-CPO

2:52 PM Sunday 12-Aug-2012

Version: 7.2.3-27387

-----
End extracts.

Clearly these are messages a user is not meant to see. A phone number or e-mail address in the error message might have helped!

I leave it to readers to comment on this sort of nonsense.
Note first comment - worth having in blog - and thanks to commenter:
-----
Pre-empting any ‘ This was a planned maintenance window’

http://www.ehealth.gov.au/internet/ehealth/publishing.nsf/content/availability

Service availability
HomeService availability
This page identifies scheduled outages to the eHealth record system.


Notification of planned outage
There are no service outages scheduled at this time
---- End Comment
And no one is even monitoring the system (or this blog!)
-----
Later we get:

500: ??title.unexpectedError??

??message.ifProblemsContinueContactSupportWithReference??

C7JC-CPO

5:07 PM Sunday 12-Aug-2012
Version: 7.2.3-27387
------
Later still we get

500: ??title.unexpectedError??

??message.ifProblemsContinueContactSupportWithReference??

2EHJ-CPO

6:17 PM Sunday 12-Aug-2012
Version: 7.2.3-27387
-----
This is now close to a four hour outage. Hardly good enough!

10pm Update:

Amazing - someone has noticed. The system is back up - and guess what the Medicare Services Screen has been restored. Of course there is no information there - but as a commenter points out there is information at Medicare. The system would appear still to be a bit at 'sixes and sevens'

Seems to me Sunday afternoon might be a user time that you would make sure the system was up - but whatever 4+ hours is just not OK for an outage. Maybe someone could set up some systems to improve uptime?

Also I wonder is there some penalty payable for system unavailability?

David.